2015 Call Centre Team Leader Positions

Location

Location	People	25% Quartile	Median	75% Quartile
Johannesburg	969 (48 %)	R8,000	R13,000	R20,000
Cape Town	363 (18 %)	R7,500	R10,270	R16,000
Durban	196 (10 %)	R7,500	R11,600	R20,000
East London	39 (2 %)	R6,000	R8,500	R16,924
Bloemfontein	35 (2 %)	R5,000	R7,000	R11,000
Pretoria	267 (13 %)	R7,500	R12,000	R18,782
Pietermaritzburg	13 (1 %)	R6,000	R10,000	R12,500
Port Elizabeth	58 (3 %)	R6,500	R8,800	R13,000
Nelspruit	61 (3 %)	R6,000	R12,800	R20,000
Kimberley	14 (1 %)	R6,500	R8,100	R18,500

Gender

Gender	People	25% Quartile	Median	75% Quartile
Female	844 (42 %)	R7,500	R11,600	R17,000
Male	1171 (58 %)	R8,000	R12,000	R20,000

Race

Race	People	25% Quartile	Median	75% Quartile
White	863 (43 %)	R8,300	R12,700	R20,000
Asian	236 (12 %)	R9,000	R14,500	R20,000
Coloured	298 (15 %)	R8,000	R12,000	R16,300
Not Entered	40 (2 %)	R7,600	R13,000	R29,000
Black	578 (29 %)	R6,400	R10,000	R15,450

* There were too few people in this category to establish an accurate reading for the 25% and 75% Quartiles. Note! All salaries presented above are monthly salaries and reflect cost-to-company (CTC).

Most Common Skills

The most popular skills people in this job have are:

• Communication skills (Written & Verbal) (21%)
• Ability to work under pressure (21%)
• Computer literate (20%)
• Honest, reliable, hard-working, innovative (20%)
• Good Problem resolving skills (19%)
• Communication skills (18%)
• Fast learner. enjoys a challenge. (18%)
• People Skills (16%)
• Good communication skills (16%)
• Leadership (16%)
• Supervision of staff (15%)
• Work well under pressure (15%)
• Attention to detail and deadline driven (15%)
• Accuracy and attention to detail (15%)
• Leadership Skills (15%)
• Communication ability at all levels (14%)
• Staff Management (14%)
• People Management (14%)
• People and communication skills (13%)
• Communication (written and verbal) (13%)